FAQs

Ordering

Q: How do I know if I have placed the order successfully?

A: All successful orders will have an order confirmation email sent to your registered email address. If you have not received any confirmation email after you have placed your order, please contact us for assistance. You may also want to check your spam folder to see if our emails have gone there. 

Q: Can I make changes to my order after I have placed it?

A: You can still make changes to your order if we have not yet sent your item or if we have not yet started production of your item. Please contact us of your changes to make within 24 hours after you have placed your order.

Q: How can I use the discount code?

A: On checkout before you make payment, please enter the discount code in the box and enter apply. You will then see the discount being applied to your order.

Q: Do you offer discount to bulk lot order?

A: We do offer discount to bulk lot order. If you are interested, please contact us and give us details of your order including style numbers and quantity.

Cancel Order & Return Policy

Q: Can I cancel the order I placed?

A: In some cases we may accept cancellation if an order has not yet been shipped, but there will be a 20% cancellation fees applied to the order amount (excluding shipping cost). For customized or made-to-order wigs order, we are unable to cancel order. By ordering you agree to full terms and understand there are no chargebacks on custommade items Under any condition or circumstances. This is proof with credit card company; and will Be held against Buyer in “fradulatent intent” bad buyer and will be used to benefit & LaquanjarrellVIP.com full chargeback amount In addition to related Charges or fees. No info given to any 3rd party or court of law intent to harm or sue for custom items Under any circustmaces.  Ordering means you have read and 100% agree to binded agreement of website. 

Q: What is your return policy? Do you offer any item exchange?

A: If you are not satisfied with your purchased item, you could return it to us for a refund of the item price only. The returned item must be in its original new condition with the tag attached or the WIF card enclosed. Items that have been used will not be accepted for return. Customized item, such as color, style or fitting has been customized, will not be accepted for return as well. Postage to return the item will be paid by customer. We do not, however, offer any exchange of item